Frequently Asked Questions
tk991's answers to all your questions are right here
From opening an account to depositing, withdrawing, bonuses and safe gaming — find detailed answers to any question you have about tk991 in the sections below.
tk991 is a trusted online betting and casino platform in Bangladesh. Both new and experienced players often have many questions. This FAQ page has been created to give clear, detailed answers to the most common questions from Bangladeshi players. Whether it is depositing with bKash or Nagad, betting on BPL matches, understanding welcome bonus terms or learning how to play safely — everything is organised in the sections below. If you do not find an answer, our 24/7 live chat support is always ready to help.
Account and Registration
Account and Registration
To open an account at tk991 you need an active mobile number, a valid email address and a strong password. The registration process is quick and can be completed entirely in Bengali. Registering with accurate information ensures no issues with deposits or withdrawals later. Please note that this platform is for those aged 21 and above only.
No, each player may hold only one tk991 account. Opening multiple accounts under the same identity is a violation of our terms and conditions, and those accounts may be closed. This rule exists to ensure fair play and transparency.
Click the "Forgot password?" option on the tk991 login page. Enter your registered mobile number or email address and a reset link or code will be sent to you. Use the code to set a new password. If you run into trouble, let the support team know via 24/7 live chat.
Yes, after logging in you can update certain details from your profile settings. However, if you need to make significant changes to the core identity information provided at registration, contact the support team through live chat. Keeping your information accurate is essential for secure transactions.
To ensure secure transactions and prevent fraud, tk991 may request account verification from time to time. Verification typically requires a government-issued ID or mobile number verification. This keeps your account and funds safe. Contact support if you have any questions.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits to tk991 via bKash are completed instantly. As soon as the payment is confirmed, the balance is added to your account. The minimum deposit amount is ৳300. If there is a delay due to network issues, contact live chat and provide your transaction ID.
Yes, tk991 supports both Nagad and Rocket. You can also deposit via Upay and bank transfer. The minimum deposit is ৳300 across all methods and there are generally no extra fees. Choose whichever mobile banking method you prefer.
The minimum withdrawal amount at tk991 is ৳800. It is recommended to withdraw using the same mobile banking method you used to deposit. The same rule applies whether you use bKash, Nagad, Rocket, Upay or bank transfer.
tk991 typically processes withdrawals within 1 hour. Once approved, funds reach your mobile wallet or bank account quickly. For bank transfers, the bank's own processing time may apply. Contact live chat for any delays.
tk991 does not charge any additional fees of its own for deposits or withdrawals. However, mobile banking providers (bKash, Nagad, Rocket, etc.) may apply their own transaction fees based on their policies. Bank transfer charges from your bank may also apply.
To deposit via bank transfer, go to the cashier section of your account and select "Bank Transfer". Use the displayed bank details to make the transfer and save the reference number. You can send from any bank — BRAC Bank, Dutch-Bangla Bank, Islami Bank or Sonali Bank. The minimum deposit is ৳300.
Games and How to Play
Games and How to Play
You can bet on BPL and all major cricket tournaments at tk991. Go to the cricket section, select an ongoing or upcoming match, view the odds and choose your preferred market — match winner, top batsman or total runs. Enter your stake and confirm. Check that your balance is sufficient before placing a bet.
The slots section at tk991 features games from top providers including PG Soft, Pragmatic Play and JILI. You will find many popular titles such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems and Super Ace. New games are added regularly, so keep checking the slots page.
tk991's live casino lets you play blackjack, roulette, baccarat, Sic Bo, Teen Patti and many more games with real dealers. Enjoy a real-time live experience streamed directly from the studios of top providers like Evolution Gaming and Ezugi.
RTP, or Return to Player, is the theoretical long-term statistical return rate of a game — the theoretical value of how much is returned on average for every ৳100 wagered. All games on tk991 come directly from reputable providers and fair play is ensured. To find the RTP of a specific game, check that game's information page.
Yes, tk991 is fully mobile-friendly. The site runs smoothly on both Android and iOS device browsers. Betting, live casino, slots and cashier — everything can be done from mobile. For an experience similar to a dedicated app, add the site to your home screen in your browser.
Bonuses and Promotions
Bonuses and Promotions
When you open a new account at tk991 and make your first deposit, you will receive a 120% welcome bonus of up to ৳20,000. That means depositing ৳1,000 lets you start playing with ৳2,200. The bonus is added to your account automatically — no separate code is needed.
The wagering requirement for the tk991 welcome bonus is 10x. That means you need to wager an amount equal to 10 times the bonus before you can withdraw. This is fairly straightforward by market standards. Check the promotions page for details on how much each game's bets count toward fulfilling the bonus.
The tk991 VIP program has three tiers — Bronze, Silver and Gold. By playing regularly and staying active on the platform, you can gradually move up to higher tiers. The weekly cashback increases at each tier — up to 0.4% at Bronze, 0.8% at Silver and 1.2% at Gold.
tk991 VIP members receive cashback each week at a set rate on their net losses. Cashback is generally credited to the account at the start of the week. It is provided as directly usable balance and the amount depends entirely on your VIP tier.
Yes, during major tournaments such as IPL, the T20 World Cup, ICC events or BPL, tk991 runs special promotions — such as boosted odds, free bets or special cashback offers. Check the promotions page regularly and messages sent to your registered number to stay updated on these offers.
Security and Responsible Gaming
Security and Responsible Gaming
Yes, tk991 uses SSL encryption technology to keep all personal information and financial transactions secure. Your data is not sold or shared with third parties. Read our privacy policy for full details.
No. tk991 is strictly for those aged 21 and above. Age is confirmed at registration and proof of age may be required during account verification. Accounts belonging to minors will be closed immediately and any winnings may be forfeited.
Yes, tk991 takes responsible gaming seriously. With the help of the support team, you can set a deposit limit or request self-exclusion for a specific period. These services are provided free of charge. Visit our responsible gaming page for more details.
If gaming ever becomes a source of stress rather than enjoyment, it is important to seek help right away. tk991's live chat team can assist in Bengali and will help you take steps related to responsible gaming. For your own wellbeing and that of your family, take a break or temporarily close your account if needed.
tk991 only uses content from reputable and trusted game providers. Established companies such as PG Soft, Pragmatic Play, JILI, Spribe and Evolution Gaming conduct internationally recognised testing to ensure the fairness of their games. tk991 is committed to fair play and transparency.
If you think your account is being used without authorisation, change your password immediately and contact tk991's 24/7 live chat. Our security team will investigate promptly and secure your account. Use a strong password and never share your login details with anyone.
Still have a question?
Our expert support team is available in Bengali 7 days a week, 24 hours a day. Join live chat or send us an email — get a quick resolution to any issue.