tk991's Privacy Policy

01 Introduction and Scope of Policy

tk991 is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy applies to the tk991 website (https://tk991.cam) and all associated services.

This policy will inform you what types of personal information we collect, how that information is used, who it may be shared with, and what steps we take to protect your information. By using tk991's services, you are considered to have agreed to the terms described in this privacy policy.

In this policy, "we", "our" or "tk991" refers to the organization operating this platform. "You" or "user" refers to any person who visits our website or uses our services.

02 Information We Collect

tk991 may collect various types of information, which can broadly be divided into two categories: personally identifiable information and non-identifiable information.

Personally Identifiable Information

During account registration and use of our services, we may collect the following information:

• Full name and date of birth
• Email address
• Mobile number
• National ID card or passport details (for KYC verification)
• Address and residential information
• Payment-related information (bKash, Nagad, Rocket, Upay account numbers or bank account details)
• Account login credentials (password stored in encrypted form)

Non-Identifiable and Technical Information

Information automatically collected while browsing the website:

• IP address and device identifier information
• Browser type, version and operating system
• Time and date of website access
• Pages visited and links clicked
• Referral source (which site you came from to reach tk991)
• Session duration and browsing patterns

Transaction and Gaming Information

• Deposit and withdrawal history
• Records of betting and gaming activity
• Details of bonus and promotion usage
• Records of communication with the support team

03 How We Collect Information

tk991 collects user information in the following ways:

Direct Collection

We receive your information directly when you open an account on our platform, fill out a form, contact support via live chat, or communicate with us by email. Providing this information is entirely based on your consent.

Automatic Collection

Browsing-related information is collected automatically through our server logs, cookies and similar technologies. This helps maintain site functionality and improve the user experience.

Through Third Parties

For the purposes of identity verification (KYC), payment processing and fraud prevention, we may sometimes collect information from trusted third-party service providers. All such third parties comply with our privacy standards.

04 Purpose of Using Information

Collected information is used for the following purposes:

Service Delivery and Account Management

• Creating, verifying and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Providing VIP membership benefits
• Operating gaming services and the platform

Ensuring Security and Compliance

• Identity verification and age confirmation (complying with the 21+ rule)
• Preventing fraud, money laundering and other illegal activities
• Implementing responsible gaming policies
• Meeting applicable legal obligations

Service Improvement and Personalization

• Improving platform functionality and user experience
• Personalizing content according to your preferences
• Informing you about relevant promotions and offers
• Analyzing site traffic and usage patterns

Contact

• Sending important account-related notifications
• Resolving support-related issues
• Sending promotional communications where you have given permission

05 Sharing Information with Third Parties

tk991 does not sell your personal information. However, in certain circumstances we may share information with third parties:

Service Provider Partners

The minimum information necessary may be shared with game providers, payment processors (bKash, Nagad, Rocket, Upay), identity verification services and technology support providers to carry out their responsibilities. All such partners operate under strict confidentiality agreements.

Legal Obligations

It may be necessary to disclose information as part of a legitimate request from a government or regulatory authority, a court order or legal process. In such cases we will provide only the minimum information required.

Business Transfers

In the event of a merger, acquisition or sale of assets, user information may be transferred. In such circumstances we will notify users in advance.

With Your Consent

Outside the circumstances mentioned above, information will not be shared in any other case without your explicit consent.

06 Cookies and Tracking Technologies

Cookies and similar technologies are used on the tk991 website. Cookies are small text files stored on your device that help improve website functionality.

Essential Cookies

These cookies are essential for the basic functionality of the website, such as maintaining login sessions and ensuring security. They cannot be disabled.

Functionality Cookies

These cookies remember your preferences, such as language selection and user-specific settings, making your experience more convenient.

Analytics Cookies

These cookies help us understand how users are using the site, which pages are visited most and where improvements are needed. This information is analyzed in aggregate.

Cookie Controls

You can disable or delete cookies by going into your browser settings. Please note, however, that disabling essential cookies may cause some important website functionality to not work properly.

07 Data Security Measures

tk991 follows industry-standard security practices to protect your personal information. The key components of our security framework are outlined below:

• SSL Encryption: All data transmission on our site is secured through SSL/TLS encryption, which keeps the exchange of information between your browser and our servers safe.
• Password Hashing: Your password is never stored directly; instead it is secured using strong cryptographic hashing methods.
• Access Controls: Staff are given access only to the information necessary for their work.
• Regular Security Audits: Regular security audits are conducted to identify vulnerabilities.
• Firewall and Intrusion Detection: Our server infrastructure is protected by advanced firewalls and intrusion detection systems.
• Two-Factor Verification: An additional verification layer is applied to high-value transactions.

While we are committed to ensuring the highest level of security, it is not possible to guarantee that any transmission of information over the internet is completely secure. We do, however, follow the most current methods to minimize risk.

08 Data Retention Period

tk991 retains your information for as long as necessary. The following factors are considered when determining the retention period:

Active Accounts

All account information and transaction records are retained for as long as your account remains active. This information is necessary for service delivery and dispute resolution.

After Account Closure

Even after an account is closed or deactivated, certain information is retained for a defined period under legal and regulatory obligations. Financial transaction records are retained in accordance with anti-money laundering regulations.

Technical Logs

Server logs and browsing data are automatically deleted after a set period, unless longer retention is required for security or legal reasons.

09 User Rights

You have the following rights regarding your personal information, and tk991 respects these rights:

Right to Access Information

You may request to view your personal information held by us at any time. We will provide you with a copy of the information within a reasonable time.

Right to Correct Information

If there are any errors or incompleteness in your information, you can request a correction. This change can be made through the support team or directly from your account panel.

Right to Erasure

In certain circumstances, you can request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

Right to Object to Processing

You can object to the processing of your information for specific purposes, such as marketing communications. You can unsubscribe from marketing emails at any time.

Right to Data Portability

You have the right to receive your information in a machine-readable format and, if needed, to transfer it elsewhere.

To exercise these rights, contact our support team at [email protected] or get assistance via 24/7 live chat.

10 Protection of Minors

tk991 strictly follows a policy of preventing minors from gambling or betting. Our services are only for those aged 21 or above.

We do not intentionally collect personal information from minors. An age verification process is followed during account registration. If we become aware that a minor's information has been accidentally collected, we will delete it immediately and close the associated account.

If parents believe their child has registered on our platform, please contact us immediately.

11 Policy Changes

tk991 reserves the right to amend this privacy policy as needed. We will notify users appropriately before any changes take effect.

Change Notification

For significant changes, we will send a notification to your registered email and display a clear notice on the website. For minor changes, the "Last Updated" date on the page will be updated.

Continued Use

If you continue using tk991 after the updated policy is published, you will be considered to have accepted those changes. If you do not agree with the changes, you have the right to close your account.

12 Contact

If you have any questions, comments, or complaints about this privacy policy, please contact us through the following:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We generally try to respond to your requests within a reasonable time. Complex matters may take a little longer, but we will keep you updated.

This privacy policy applies to all users of the tk991 website. It has been prepared to be fully consistent with the applicable laws and regulations of Bangladesh. If any part of this policy seems unclear, please contact our support team for clarification.